Terms and Conditions


The Knitwear Store, are a company registered in England and Wales under company number 11300736 and with our registered office at 39 Spalding Street, Leicester, United Kingdom LE5 4PH. 

Our email address is: admin@theknitwearstore.co.uk
By using this Website, it indicates that you accept these terms and conditions together with our Privacy Policy and Cookies Policy. If you do not accept the terms and conditions, do not use the website.


This page tells you the legal terms and conditions (T&C’s) on which we sell any items on the site to you. Please note these T&C’s only apply to the purchase of items on the site.
Please ensure to read these T&C’s carefully and make sure that you understand them before ordering any Items from the sites. By placing an order, you confirm your acceptance of these T&C’s.
You can print a copy of these T&C’s or save them to your computer for future reference.
These T&C’s can be amended from time to time. Every time you wish to order Items, please check these T&C’s to ensure you understand the T&C’s which will apply at that time.
We reserve the right to amend these T&C’s from time to time. These T&C’s were most recently updated on 1 August 2018.


The contract is formed between you and us through:


  • Our shopping pages – This will lead you through the steps needed to take to place an order with us. Our order process allows you to check and amend any errors before entering checkout;

  • Please take the time to check the details of your order at each stage of the order process and before clicking “Pay for My Order”, as you will not be able to make any changes to your order after this point;

  • After placing an order, you will receive an e-mail from us acknowledging that we have received your order. This does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to availability and acceptance by us;

  • We will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched. The contract between us will only be formed when we send you the dispatch confirmation.


Items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an Item becomes out of stock, we will notify you as soon as possible and you will be refunded where we have already taken payment.
We reserve the right to refuse an order for example if the item you have ordered is unavailable or out of stock, if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.
If we are unable to supply you with an item in these circumstances, we will inform you of this by e-mail. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.
If you are contracting as a consumer, you can cancel the contract at any time within 21 days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our Returns Policy.


Images of the items on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Items. Your items may vary slightly from those images.
All sizes and measurements of items are approximate; however, we do make every effort to ensure they are accurate as possible.
We take all reasonable care to ensure that all details, descriptions and prices of items are as accurate as possible. We reserve the right to refuse orders where information about Items has been mis-published, including without limitation prices and promotions.
All our Items are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any items in a business or public environment.
We take all reasonable care to ensure that the prices of items are correct at the time when the relevant information is entered onto the site.
Prices for Items may change from time to time without notice. However, these changes will not affect orders that have already been despatched.
The price of an Item includes all taxes at the prevailing rate for which we are responsible as a seller.
The prices listed on the site are only applicable for items purchased on the site and not through any other source.
The price of an item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process. 

If an order is placed and the item is on pre-order please be advised that your whole order won’t be shipped until the pre-ordered item comes into stock. If you require your other items earlier please contact customer services on 07724797489 to discuss this further.

Please note that whilst we take utmost care in ensuring the content on the site (including descriptions of the Items and associated services such as shipping, payment terms, offers and promotions and delivery timescales) are accurate the site may at times contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Where this affects an order that you have already placed we will notify you of the error if it will impact upon your order. In this regard, we reserve the right not to fulfil any orders that you have placed based on information on the site that may contain errors or inaccuracies.


The price payable for the products are shown on The Knitwear Store website. Prices advertised on the website include UK VAT but excludes delivery charges. Delivery charges are shown separately when ordering and must also be paid in advance.
Payment shall be made by you by the means specified on the website and shall not be deemed to be made until we have received cleared funds in respect of the full amount stated in the order.
Prices are subject to change without notice but changes will not affect orders which we have already accepted.
Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We are under no obligation to provide the product to you at the incorrect price, even after we have sent you a dispatch confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.
Payment for all products must be by credit or debit card. We accept payment with Visa, Visa Debit, Mastercard, Solo, Maestro, Electron and Laser Card. We also accept payments via PayPal.
We only accept Pound Sterling (GBR) as a currency for any purchases.

The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
Only one promotion code can be used per order.
All Items ordered remain our property until we receive full payment from you.


You will be given various options for delivery of items during the order process. The options available to you will vary depending on where you are ordering from. Delivery charges will be applied in addition to the prices for the items you are purchasing. The amount of the delivery charge will depend on delivery option you have chosen.
Please note that in addition to the items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.
You must provide us with complete and accurate delivery address information. This includes the address that your order is going to alongside the name of the recipient. We cannot be liable for any delays to your delivery or delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.

We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand.
We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.
All delivery promotions have a minimum spend of £20. 

Please see the Shipping and Returns page for further information on prices in the UK and Worldwide.


If you want to return any items purchased, please contact us or return them to us within 21 days of the order being delivered to you, provided:

  • The Items are unworn and unwashed (and there are no signs of transfer of any make-up or other stains);

  • The Items have all tags attached and are returned with correct despatch and order information.

We will refund the price that you paid for the Items taking into account any discounts or promotions applied when you purchased the Items. The refund will not include any delivery charges you have paid. All refunds will be made using the same method of payment you used to purchase the Items. Refunds will be processed within 10 days of being received, please allow a further 10 days for refunds to appear back into your account. All charitable products will be refunded at the cost price of that product. 

The above does not affect your statutory rights.

Please see the Returns and Refunds page for further information.


The Knitwear Store discount codes entitle you to an extra percentage off your next online order from the website. To claim your discount, whilst in your shopping bag section there is an option to apply the voucher, allowing you to enter the promotional code to apply it to the order.
Discount codes can only be used once per customer, cannot be used in conjunction with any other promotion or offer, remain our property and are not transferable. There is no cash alternative. All charitable products are excluded from promotions and offers. We reserve the right to withdraw and refuse or restrict discount codes and related offers on any order at any time.
Discount codes can only be used on full priced items. Discount codes are not valid on sale items, markdown items, lucky dip products, and charity products. 
Please note that promotional and referral codes cannot be used on markdown products unless specified.



Your use of the site is governed by our Terms of Use. Amongst other matters, this details how you may use our name, logos and content on the site. Ensure you read this so that you are clear about how you may use the site. By using the site, you are confirming acceptance of the terms of our Terms of Use.


When using the site we will use your personal information in accordance with our Privacy Policy. By placing an order on and/or using the site you are confirming acceptance of the terms of the Privacy Policy.
The site also uses cookies. By using the site you are confirming acceptance of the terms of our Cookies Policy.
If you are a consumer, you may only purchase items from the site if you are at least 13 years old. Otherwise a parent or guardian must purchase items from the site on your behalf.


You agree not to use any items purchased for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We only supply the items for domestic and private use. If you are not a consumer you must obtain our prior written consent to purchase items from the site. Nothing in these terms excludes our liability for death or personal injury caused by negligence, for fraud or any other liability that cannot excluded or limited by law.
These terms and any document expressly referred to in them, our Privacy Policy, Cookies Policy and Terms of Use constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to their subject matter.
You acknowledge that in placing an order and entering into a contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms or any document expressly referred to in them including without limitation our Privacy Policy, Cookies Policy or Terms of Use. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on these terms.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by any act or event beyond our reasonable control.
We may transfer our rights and obligations under our contract with you to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
When items are purchased from us, the contract formed is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. 
If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These terms are governed by English law. This means your use of the site and any contract for the purchase of items through the site; and any dispute or claim arising out of or in connection with the same will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction to settle any disputes arising out of these terms or your use of the site.

If you have any questions about our terms or site please contact our Customer Care Team.


These Terms set out how you may use the site and the content within them. Use includes without limitation accessing, browsing or submitting any contributions (defined below).
These terms also set out how you may interact with us on our official social media accounts (including without limitation our accounts on Facebook, Twitter, Instagram, and Pintrest). Interacting in this context includes without limitation: joining our official The Knitwear Store group/page, following us, “liking”, “retweeting”, or writing a comment in relation to a page, or submitting a Contribution (defined below) on the Social Media.
The site and social media shall together be referred to as the “Services” in these terms.
Please also read our Terms and Conditions of Sale, which relate to your purchase of items from the site and the Privacy Policy and Cookies Policy that relate to information collected during your use of the services and other The Knitwear Store services. By using the site and interacting with us on social media, you are agreeing to these terms, the Privacy Policy, Cookies Policy and Our Terms and agree to comply with them. If you do not agree to our terms you must not use the services.
You are also responsible for ensuring that all persons who access the services through your internet connection are aware of our terms and that they comply with them.
We reserve the right to amend these terms from time to time. The terms were most recently updated on the 1st August 2018


The intellectual property rights in the services (including without limitation the content and software used in the services) remains our property or the property of or licensors (as applicable). These rights are protected by copyright, treaties and laws around the world and are expressly reserved.
Any use of the services, including without limitation copying, storing in whole or in part, for a commercial use is prohibited without our prior written permission.
You may print off one copy, and may download extracts, of any page(s) from the site for your personal use.

You must not:


  • Use any part of the content on the Services for commercial purposes without obtaining a licence to do so from us;

  • Modify the paper or digital copies of any materials you have printed off or downloaded from the services in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which is provided on the services;

  • Modify, translate, reverse engineer, decompile, disassemble, or create derivative works based on any software or accompanying documentation supplied by us or our licensors on the services;

  • Use or otherwise reproduce the “The Knitwear Store” name and/or logos (or any marks which are colourably similar) without our prior written consent.


Our status (and that of any identified contributors) as the authors of content of the services must always be acknowledged.
Your Interaction with us on social media may involve you submitting content, a photo or video of you (“Your Content”). By Interacting with us on the Social Media you hereby grant us a non-exclusive, transferable, royalty-free, worldwide licence to use your content on social media and on other sources notified to you on the relevant social media page. This includes without limitation a licence to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display your content (or any part of your content) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. Use may also include sharing your content with trusted third parties.
If you print off, copy or download any part of the services in breach of these terms, your right to use the services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the services or any content on them, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, the services or use of or reliance on any content displayed on the services.
Please note that we only provide the services for domestic and private use. You agree not to use the services for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the services or to your downloading of any content on the services, or on any website linked to the services.
We do not guarantee that the services will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access the Services. You should use your own virus protection software.


You must not misuse the services.
You must not, in relation to the services: introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful or in breach of confidence or is any way offensive or obscene attack the site via a denial-of-service attack or a distributed denial-of service attack; commit or encourage a criminal offence; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights (including without limitation intellectual property rights); send any unsolicited advertising or promotional material / “spam”; attempt to affect the performance or functionality of any computer facilities access through the site hack into any aspect of the services; and/or corrupt data. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use of the Services will cease immediately.
You must not use the Services for any commercial purposes (including without limitation using automated systems or software to extract data from the Services) without our prior written consent.


These Terms, their subject matter and their formation, are governed by English law. You and we both agree that the English courts will have non-exclusive jurisdiction to settle any disputes arising out of or in connection with the services.


Want to show off your style…We know LOVE your content and know others will LOVE it on our website, social media channels and other forms of media. As you consider allowing The Knitwear Store to use your content, we want to make sure you know exactly how we intend to use it. 

‘Content’ refers to your comments, tweets, posts, photos, pictures, images, videos, materials or other user-generated content or information.

By replying to our comment with ’ #theknitwearstore ‘ you are affirming that you alone created or own the content and no one else has any rights to it or could claim they own it or that it infringes on rights of others. Likewise, if there are people in the content other than yourself, you are also affirming they are over 18 and they know you are giving us permission to use the user content, and have consented to it being used by The Knitwear Store.


Signing up for our newsletter will opt you in to receive emails about our latest launches, offer and news from The Knitwear Store. For more information on how we use your data, please see our Privacy Policy